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Don’t Make Customers Wait

It may sound simple enough but it is a very common problem in a lot of dealerships.  Customers are often left waiting at the sales persons desk or in the F and I lounge while you get ready for them.  It is expected that there would be a...

Introduction – Greeting

Make the Right Impression... A first impression happens in 7 seconds and those seconds can have a big impact on your success as a Financial Services Manager.  Whether you are proactively meeting customers at the salespersons desk or having them brought to...

Auto Industry Finance and Insurance

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